Support

Our Support team is here to help when you have a question or encounter an issue with the platform.   

How do I contact Support?

The Report Writer Support team can be reached by email at support@narrative1.com, phone at 866-319-7467

When will I receive a response?

Support is available from 8:00 AM – 5:00 PM CT, Monday – Friday, excluding holidays. We respond to all support requests within 24 hours during our hours of operation.

What can I do to expedite the process?

Providing a thorough description of the problem helps us resolve issues more quickly. Whenever possible, please provide the following information in your support request: 

• A detailed account of the issue, including the affected components (e.g., Income & Expense sheet or Jobs Manager)
• Engine version
• Microsoft Office version
• Any specific error message displayed. Screenshots are particularly helpful when requesting via email or request ticket. To take a screenshot, press the Print Screen key (which is often abbreviated) on your keyboard.