Missing Excel Add-ins

Component: Excel

Symptom(s): A "hidden module" error is displayed when opening Excel and/or the LightBox Ribbon does not appear. 

Typical Cause: Missing or deactivated add-ins

Time required to fix: ~5 minutes

Solution: Reactivate and/or reinstall add-ins

To assess/fix problems with the Excel add-ins:

1. Open the File menu in Excel, and click Options. Click "Add-ins" in the list on the left.
2. In the "Manage" dropdown menu on the right, select "Excel Add-ins", and click Go.
3. You should see a set of three add-ins: N1Ribbon, Narrative1 Appraisal Engine, and Narrative1 Database. If any are there but unchecked, click the check mark beside them.
4. If any of these three are missing, they are easy to re-add. Click Browse and navigate to your Narrative1 program files directory. By default this is: C:\Program Files(x86)\Narrative1 On a 32-bit machine it may be in C:\Program Files\Narrative1
5. Re-add the missing files, which are N1Ribbon.xlam, N1Engine.xla, and N1DB.xla. Just open the file in the file browser to add it. Even if they appear to be present, re-add them to make sure the file paths are correct.
6. If any of these files aren't present in the folder, run the Updater to re-add them, then complete steps 1 - 5 again.