Error: '401 - Unauthorized database error'

Problem

The following error message appears upon opening a Report Writer Excel file, or when running Database Setup: "Could not connect to the database. The following was reported: The system could not connect to user's private database. Please report the following status code to Report Writer Support: 401 - Unauthorized"

Solution

To fix this error, please follow Solution 1. If that does not fix the error, follow Solution 2.

Solution 1: Reset your password at this URL: https://n1auth.exactbid.com:8443/user/forgotpassword.

Solution 2: Run the Report Writer Installer or the Updater to get the correct software.