Error 1918 installing MySQL connector

Component: Installer

Symptom(s): During the installation process, an error message appears, stating the following. The installation cannot be continued. 

Typical Cause: The Microsoft C++ 2010 redistributable package has not been installed. 

Time required to fix: ~5 minutes

Solution: Install the Microsoft C++ 2010 redistributable package.

1. Click Abort to close the error message window. Then click Cancel in the Installer. 

Click Yes to confirm that you wish to cancel the installation process. 

2. Determine whether the version of Microsoft Office installed on your computer is 32 or 64 bit. If you're unsure which version you have, follow the instructions found here. 

3. Download the Microsoft C++ 2010 redistributable package that corresponds with your version of Office. 

• Microsoft Visual C++ 2010 Downloads Page

4. Find the C++ 2010 redistributable installation file on your computer (typically in the Downloads folder) and double-click to begin the installation. Alternatively, click on the installation file in your browser's download bar. 

5. Proceed through the C++ 2010 redistributable installation process. 

6. Once the C++ installation process is complete, re-run the installer; the error should no longer occur. 

If you need additional help, please contact Support at valuationsupport@lightboxre.com