Video Library

This 15 minute video covers the following: An overview of the RIMS platform Entering a new Service Request Attaching a Request Document Adding additional services to a new Property Note: Best viewed at full screen.

This 14 minute video explains what Account Officers see and have access to in RIMS, and how they can navigate the platform.

This 4 minute video explains how an Account Officer can add additional services to an existing Service Request.