Whites Showing on Either Side of Printed Image

Learned in GSD-63584: Drawing Tools: Image Does Not Extend to Boundaries

The client was having an issue where despite there not being white space to either side in the image itself:

This is what the output would look like.  As you can see, the image that appears actually shows ALL of what’s inside the orange box, it just has the annoying white space on the sides.

When I went to test this, here are what the images looked like, they didn’t have the white space to either side:

Image output:

I learned: “Looks to me the the client accidentally changed the aspect ratio of the orange box. There is a keyboard combination that can change the aspect ratio of the box….its not a published capability, for obvious reasons. My guess is either the customer accidentally did that, or somehow the application did it on its own. As you can see in the images, the offending orange box is taller than the regular one.”

Here is the comparison so you can see the differences:

The only way to fix this is by resetting the application for the order.