Audience for Zoom Chat Rooms

Lightbox Level 2

Level 2 Team, as well as Dan Welby and Dan DeMarco.

We report when we will be out and sometimes we say hi to each other.

Lender Support & CSM

Level 1 and Level 2 support teams and the Customer Success Manager teams for Collateral360.

We will use this chat to ask each other questions if we don’t know a topic after looking through Confluence/JIRA.

C360 Releases

All the developers & QA team.

They will typically post when releases occur and when there are UAT drops.

C360 Quick Wins

The main developers of C360 (Todd Woodard, Nick Ponce, Carline Zhou) and Level 2 C360 SMEs.

The developers will post in there usually if they are running late to our Wednesday calls, or they will post important information.

Lender Feedback Channel

The entire lender segment, including Sales, CSMs, Support. No developers.

Sometimes questions will be posted here, and sometimes we will hear about wins/losses.

PROD C&E

All the key stakeholders of C&E DEV & Support.

Used when a client facing system goes down that may affect revenue and will usually turn into an incident management ticket.

SRE C&E Update Room

All the key stakeholders of C&E DEV & Support.

Used when a less serious system goes down, something that may not have an immediate impact to revenue, but still needs to be reported.

C&E and Level 2

Field & Fulfillment researchers, Level 2 and C&E Sales.

Used when there are changes to protocol/processes between us and the C&E team.