Send and Receive Direct Messages

PARCEL allows appraisers to communicate with lenders directly within the platform using the built-in Message Center. This feature is available only after a project has moved into the All Projects or All Final Projects tab. You can use direct messages to ask questions, provide clarifications, or share documents securely.

Step-by-Step: Send a Direct Message

1. Navigate to the All Projects Tab
       From the PARCEL dashboard:    

   • Click the All Projects tab to view all active assignments.

   • Use filters to locate the specific project by address, lender, or request ID.

   
        

2. Open the Message Center
       In the same row as the desired project:    

   • Click the envelope icon to open the Message Center.

   • This icon is only available when the project is in the All Projects or All Final Projects tab.

   
        

3. Compose Your Message
       In the Message Center:    

   • Type your message in the New Message field.

   • Click the Attach button to include any files (if needed).

   • Click the Send button to deliver your message to the lender.

   
        

Step-by-Step: Receive and View Message Responses

1. Monitor Your Inbox for Notifications
       When the lender replies, you’ll receive a notification email to your registered inbox.    

   • The platform will also indicate unread messages visually in PARCEL.
     

2. Check the Message Icon in All Projects
       In the All Projects tab:    

   • Look for a red envelope icon next to the project name indicating a new message.

   
        

3. Open and Read the Message
       Click the red envelope to open the Message Center.    

   • All past communication for that project will be shown in the Message History window.

   • Download any file attachments by clicking their file name.

   
        

Best Practices

• Keep messages professional, concise, and specific to the project at hand.

• Use the Attach button to send project-related files directly to the lender.

• Check for new messages regularly, especially on active or finalized projects with pending feedback.