Email Lender

You can use PARCEL’s built-in email tool to communicate directly with the lender regarding a Portfolio RFP. This feature allows you to ask clarifying questions, confirm project details, or provide additional context—without leaving the platform.

Step-by-Step Instructions

1. Locate the RFP and open Email Communication
       Navigate to the RFP in either the New Requests, Submitted, or All Projects tab.    

   • Use column filters to search by project name, address, or request ID.

   • In the row of the RFP or project, click the email icon located next to the lender's name.

     • This opens the Send Email Communication modal window.

     
          

2. Compose Your Message and Send Email
       In the email modal:    

   • The To: field will be pre-filled with the lender’s email address.

   • Enter your question or message in the Comments: field.

   • Once you’ve written your message, Click the Send Email button to send it to the lender.

   • You’ll receive the lender’s response in your registered email inbox.

     
          

   
        

Best Practices

• Always use the PARCEL email tool for RFP-related communication—do not reply to system-generated emails.

• Be concise and professional in your message. Include project references like Request ID or property address.

• Monitor your email inbox for the lender’s reply and respond promptly if follow-up is required.