LightBox Vision FAQ

Note:

If you are unable to find quick answers in this FAQ page, please see the rest of our knowledge center with documentation articles and utilize the search field at the top, or contact the Support team at support-dmp@lightboxre.com 

Access Questions

Q: How do I access LightBox Vision?

A: The login url is: https://login.digitalmapcentral.com 

LightBox Vision is web based and can be accessed from any location with internet access. If you need to know your account name (this is different from your username), please reach out to your LightBox Vision representative.

Q: What do I do if I forget my password?

A: At the login page, click the green link “Forgot your password?” and it will ask for your username before you submit the request for a password reset. If you do not know your username, please contact your LightBox Vision representative.  

Q: What is my account name? 

A: When you are located on the login page that asks for your username and password, you will see your account name at the end of the URL after the = symbol

Q: What should I do if I don’t have a username and I want to add myself or others to the LightBox Vision account that my company uses?

A: You will want to contact your company’s account admin to get access

Functionality Questions

Q: Why do I not see parcel lines on the map?

A: In your Layers Menu, please make sure the layer called Parcels is turned on. If this layer is enabled and you still cannot see parcel lines there could be one of three reasons:

You could have a setting enabled on your Parcels layer:

1. Open the Layers Menu and find the Parcels layer 

2. Select the gear icon next to the Parcels layer name

3. Choose Layer Properties 

4. Make sure Minimum Zoom Level is set to 1 and Max Zoom Level is 21. Delete any coordinates if they are present in the boxes for longitude and latitude. 

5. Select OK

You could have a filter on your Parcels layer:

1. Open the Layers Menu and find the Parcels layer

2. Select the filter (funnel) icon next to the Parcels layer name

3. Choose to Remove filter

Q: Why is there a white overlay on my map view?

A: A white overlay will be present in areas that your LightBox Vision contract is not subscribed to. If you wish to add coverage please have your account administrator contact their LightBox Vision account representative to go over pricing. 

Q: If I delete a layer or a list by accident, who should I contact to restore this?

A: If you had a previously saved list or layer that you deleted, you can contact our Support team (support-dmp@lightboxre.com) and provide the following information:

• Your username and account name (or the name of your company if you are unsure)

• The name of your list or layer

• An estimate of the day and time you deleted it