I'm getting an error message: 'An error occurred and the Environmental Pre-Screen was not completed'

The error message "An error occurred and the Environmental Pre-Screen was not completed" indicates that the Collateral Screen Report (CSR), also known as the Environmental Pre-Screen, failed to run successfully. This can happen for various reasons. To address this issue:

1. Locate the Re-run Environmental Screen button on the Environmental tab.

2. Click the Re-run Environmental Screen button to attempt running the CSR again.

If successful, the screen will reload with a map of the subject property and environmental hazard information. If it fails again, the original error message will reappear. In case of repeated failures, please click contact a Lightbox Support Agent for assistance, as some issues may require their intervention.